Community Manager - WildWorks, Inc.

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Community Manager

380 Data Dr, Draper, UT
Full-time

Company Description

WildWorks is gaming studio devoted to creating ridiculously fun games for kids, tweens, and teens. We produce content we’re passionate about: gaming, technology, and education. By combining innovative technologies with our unique sense of creativity and love of gaming, we create award-winning games which draw players in and encourage them to stay and enjoy themselves.

Job Description

We’re looking for a Community Manager to help manage the community experience for our new online social game, Fer.al! This amazing and talented individual will possess the innate ability to communicate effectively with and engage our audience. They will listen to player feedback from various channels and megaphone this feedback to stakeholders.

If you love making things millions of kids will enjoy and you want to work on a revolutionary gaming project, this is an opportunity to join an elite team and create the future of kid’s digital media.

Responsibilities

  • Onboard, train, lead, and work alongside the community support team for a global MMO
  • Manage communications and moderation (comments, posts, images, etc.) on our forums and Discord server
  • Liaise with our customer support, billing, and moderation teams to ensure the player support experience is cohesive
  • Develop and execute best practices and strategies for:
    • Building and maintaining a positive and non-toxic gaming community
    • In-game moderation and discipline structure
    • Sensitive issues responses such as self harm / grooming / suicide / bullying / safety
    • Creating the best chat experience for the community and demographic
  • Conceive, plan, organize, and oversee:
    • Live streams, developer updates, AMAs
    • Social media initiatives and contests
    • In-game events, volunteer programs, fan-site programs, etc.
    • Live community events
  • Work with our game team to understand production milestones, releases, and schedules to help inform community planning and messaging.
  • Establish KPIs to measure performance, insights, and trends, and report them regularly
  • Collaborate with our Marketing team on social content creation that can excite, engage, and retain players
  • Bring the voice of the community to the development team and company as a whole
  • Develop and maintain positive relationships with our influencers

Qualifications

  • Significant previous Community Management experience, preferably in gaming, MMOs, etc.
  • Social media channel management experience: forums, wikis, Discord, etc.
  • Advanced written and oral communication skills with ability to embody brand “voice”
  • You are self-motivated, self-directed, and self-sufficient
  • Methodical, diplomatic, organized, positive, passionate professional comportment
  • Experience as a calming and positive influence on staff, peers, and players in the face of adversity
  • Experience with managing calendars and content

Bonus Qualifications

  • Working knowledge of Jira, Adobe Creative Suite, Google Suite, HootSuite, Buffer, Sprout Social
  • Prior experience with Community tools, filters, etc. (Crisp, Inversoft, Community Sift, etc.)
  • Working knowledge of COPPA, GDPR, and other relevant regulations
  • Deep familiarity with (and enthusiasm for) youth culture
  • Gamer, and proud of it
  • Passion for improving the digital media landscape for young people

Required Application Materials

  • Resume
  • Cover Letter – which should include:
    • Why you are interested in joining the WildWorks team
    • What development experiences / skills are you excited to bring to the team
    • What do you geek out about?

Please send your application materials to careers@wildworks.com

Additional Information

All your information will be kept confidential according to EEO guidelines.
This is a full-time position. 
No agents or third-party submissions, please.


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